Pre-Sales & Configuration
Review application, load profile, operating mode, frequency, voltage, structure and delivery requirements before quotation.
Generator set project support
PROJECT SUPPORT
Support around the configuration
Support is organized around the information a buyer needs before quotation, order release, shipment and configuration-specific follow-up.
Quotation & Order Coordination
Confirm the selected model, technical information, customization scope, commercial terms and order requirements.
Inspection & Shipping Documents
Coordinate available inspection information, packing details and shipping documentation for the approved order.
After-Sales & Spare Parts
Configuration-specific follow-up
Provide configuration-specific technical assistance and spare-parts pathways subject to the selected equipment and sales contract.
Standard 1-year warranty. Extended engine or alternator coverage may be available depending on the selected brand and configuration. Consumables and normal wear items are excluded. Final warranty terms are subject to the sales contract.
SERVICE WORKFLOW
A clear handoff at every stage
- 01
Requirement Review
Review application, load profile, operating mode, frequency, voltage, structure and delivery requirements before quotation.
- 02
Configuration
Compare engine, power range, frequency, structure and project requirements before quotation.
- 03
Quotation
Confirm the selected model, technical information, customization scope and commercial terms.
- 04
Order
Confirm the selected model, technical information, customization scope, commercial terms and order requirements.
- 05
Inspection
Coordinate available inspection and testing information for the approved configuration and order scope.
- 06
Shipping Documentation
Coordinate packing details and shipping documentation around the destination and transport mode.
- 07
After-Sales
Provide configuration-specific technical assistance and spare-parts pathways subject to the selected equipment and sales contract.
SUPPORT REFERENCES
Coordinate the next technical step
Images on this page are supplier-supported service capability references. They do not establish a global service center or guaranteed field coverage.
